FAQ & Shop Policies
Frequently Asked Questions
What vehicles do you service?
We specialize in Asian-import and domestic models from 2004 to present, from executive SUVs to your teen’s first car. We do not service hybrid or electric vehicles. For classic cars, we offer premium services at a higher rate after an initial assessment to ensure it’s a smart investment for both your wallet and our expertise. We reserve the right to refuse service based on vehicle age, condition, model, or parts availability, to maintain our high standards of quality. Our ASE Certified technicians deliver precision care tailored to every vehicle we accept.
What’s included in your inspections?
The RDS Comprehensive Vehicle Inspection, powered by AutoServe1, provides clear, color-coded results. Green for good, yellow for suggested, and red for required. We inspect your vehicle from top to bottom, including fluid levels and conditions, brake and tire measurements, and suspension component conditions. You’ll receive photos, videos, and detailed system insights via text or email, with a link to approve any or all recommended services. This service also provides a digital record, which allows us to track completed or deferred services and keep your vehicle’s needs crystal clear; now and in the future.
How does online scheduling work?
Book effortlessly on our scheduling page or our Google Business Page. Upload pictures or videos of any issues, select your service, and secure your slot in seconds. This convenience is designed for Metro Atlanta’s busiest drivers! After scheduling, drop your vehicle off in person during business hours or use our after-hours key drop. Envelopes are located next to the front door, and the key drop slot is on the first bay door to the right of the front door.
Why choose your maintenance services?
Our commission-free team delivers honest, dealership-caliber care using top-tier BG products for services such as transmission fluid transfusions, cooling system transfusions, and engine performance restoration services. For vehicles under 50,000 miles, we offer services that qualify your vehicle for the BG Lifetime Protection Plan, providing additional peace of mind. We also use Valvoline Premium Blue Full Synthetic oil paired with a rebate on every oil and filter change service, including a comprehensive inspection, to maximize performance and value.
Can I approve repairs remotely?
Absolutely. Post-diagnostic estimates are sent via text or email with your inspection results. Approve the full estimate or specific items through the link, or call 404-501-0904 to discuss your estimate and inspection findings with our team. At RDS Automotive Service, you are always in the driver’s seat.
How can I share my experience?
Pleased with your service? Leave a Google review on our homepage, Nextdoor, or Facebook! Your feedback helps us keep you and your precious cargo first.
Do you use eco-friendly practices?
We’re committed to sustainability in every service. Our BG products, certified for environmentally conscious formulations, pair with the responsible recycling of used oil, coolant, batteries, parts, plastic bottles, and cardboard, all in line with EPA standards. Our AutoServe1 digital inspections minimize paper waste, reflecting our dedication to Metro Atlanta’s community and environment.
What should I expect during my visit?
From the moment you book an appointment with us, we prioritize your convenience. Drop off your vehicle during business hours or use our after-hours key drop, then receive a detailed inspection report via text or email. Our team communicates every step of the way, ensuring a seamless experience tailored to your schedule. We even offer a texting service so you never have to leave a meeting to take a call from us!
What is your Privacy Policy about?
At RDS Automotive Service, your privacy matters to us. Our Privacy Policy explains in clear detail what information we collect. Information such as your name, phone number, email, and vehicle details including photos or videos and exactly how we use it to provide honest, transparent service. We keep everything straightforward so you always know how your information is handled while we take care of your vehicle.
Do you ever share my personal information with others?
Your information will never be sold, rented, or used for marketing or any other purpose beyond communicating about your vehicle’s needs. The only exception is reporting completed repairs to Carfax using just your vehicle’s VIN. No names, phone numbers, or other personal details are ever shared. We also work with trusted partners like AutoServe1, but they are strictly limited to using your information only to help us serve you.
Why do you report repairs to CARFAX?
CARFAX is the industry leader for VIN records. A complete, accurate service history helps both buyers and sellers make informed decisions and can support your vehicle’s resale value when the time comes. We also use CARFAX to send helpful maintenance reminders, and you can unsubscribe from these reminders at any time by simply replying STOP to any text or by contacting us.
Do you record phone calls?
Yes, we record phone calls for quality assurance and to help us serve you better. These recordings are used only internally by our team and are protected with the same care as all your other information. If you ever have any concerns about a call, just let us know, we’re happy to review it with you! In addition, you may request a copy of your recorded call up to 90 days after the interaction. All recorded calls are purged after 90 days.
How do you handle and protect my payment information?
We are fully PCI compliant and never store any payment details on our systems. All payments are processed securely right at the time of service, and we never charge you for anything without your explicit approval first. This approach keeps your financial information safe while giving you complete control over every repair decision.
Can I opt out of texts or request my information?
Absolutely. Reply STOP to any message from us to opt out at any time. For help, reply HELP or call us at (404) 501-0904. You can also contact us anytime to view, correct, or ask us to delete your personal information, subject to any legal requirements. You can also opt out of any CARFAX service reminder by clicking the “Unsubscribe” button at the bottom of the email.
Will this Privacy Policy ever change?
We may update the policy from time to time to reflect any changes in our services or legal requirements. When we do, we will post the revised version on this page with a new effective date. Your continued use of our services after any update means you accept the new policy, and we’ll always keep the changes clear and easy to understand.
How can I contact you with privacy-related questions?
We’re here to help and always happy to talk. You can reach us by phone or text at (404) 501-0904, email at info@rdsautoinc.com, or by mail at: PO Box 843 Scottdale GA 30079. We aim to respond to privacy questions quickly, usually within one business day.
Shop & Privacy Policies
Our Shop is Commission Free
At RDS Automotive Service, we operate without commissions to ensure every recommendation is driven by your vehicle’s needs, not our bottom line. Our ASE-certified technicians and advisors focus on providing honest, transparent service, never upselling or pushing unnecessary repairs. This approach guarantees that Atlanta and Metro Area drivers receive care they can trust, whether it’s a routine oil change service or a complex diagnostic. Your confidence in our integrity is immensely important to us, and we’re dedicated to earning it with every visit.
Text Messaging
At RDS Automotive Service, we believe in clear, direct communication. whether it’s over the phone, in person, or via text. By providing your mobile number, you agree to receive text messages from us regarding appointment reminders, inspection results, estimates, service updates, and occasional special offers. Standard message and data rates may apply. Message frequency varies. If you decide you’d rather not receive texts, you can simply reply STOP to opt out at any time. For help or more information, reply HELP or contact us at (404) 501-0904. Your privacy matters to us. Your information will never be sold, rented, or used for any other purpose than communicating with you regarding your or your vehicle’s needs. We believe clear communication keeps you in the driver’s seat and your car on the road with confidence.
Note: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone Calls
For quality assurance and to better serve you, we record phone calls. These recordings are used internally only and are protected with the same care as your other information.
Transparent Estimates
No work begins without your approval. After receiving our RDS Comprehensive Vehicle Inspection or Customer Concern Inspection, powered by AutoServe1, you’ll see a detailed estimate via text or email. The inspection comes complete with color-coded results, photos, videos, and clear system insights, along with the estimated cost of each recommended service included. You can then approve the full estimate or specific services through the inspection link. You’re also welcome to call us at 404-501-0904 to discuss our findings with the service manager or general manager. We want to keep you in control every step of the way.
Premium Products
We use only high-quality BG products for fluid services like transmission transfusions, CVT fluid exchanges, and engine performance restoration, ensuring unmatched durability and performance. For vehicles under 50,000 miles, select services qualify for the BG Lifetime Protection Plan, providing additional peace of mind. Our Valvoline Premium Blue Full Synthetic oil, paired with a rebate on every oil change, delivers top-tier value. Valvoline promotions are subject to change at the end of each calendar year.
Customer-First Scheduling
Your time matters. Book online on our scheduling page, Google Business page, or text/call 404-501-0904. We offer flexible drop-off options, including our after-hours key drop. Envelopes are available by the front door, and a key drop slot is available on the first bay door to the right of the front door. We tailor scheduling to fit your busy life.
Payment Terms
Payment is due upon service completion. If the parts for your repair are being ordered ahead of time and exceed $1,200.00, we may request a 50% deposit. We accept all major credit cards, debit cards, and Apple/Android Wallet tap-to-pay for your convenience. No charges are applied without your explicit approval, ensuring full transparency.
Payment Information & Your Data
We are fully PCI compliant. We never store any payment information. All payments are processed securely at the time of service, and no charges are applied without your explicit approval.
How We Use Your Information
We use this information to schedule appointments, complete repairs and maintenance, send you digital inspection results (powered by AutoServe1), estimates, photos, videos, service updates, and occasional special offers. This keeps you in the driver’s seat with clear communication every step of the way.
We Never Share Your Personal Information
Your information will never be sold, rented, or used for any other purpose than communicating with you regarding your or your vehicle’s needs. No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes.
Limited Sharing for CARFAX
As part of our standard service, we report completed repairs to CARFAX using only your vehicle’s VIN. This integrated service is provided to you at no additional cost. No customer name, contact information, or other personal data is ever shared. CARFAX is the industry leader for VIN records. When you sell or purchase a vehicle, a complete service history helps buyers and sellers make informed decisions and supports your vehicle’s value. We also use CARFAX to send helpful service reminders. You can unsubscribe from these reminders at any time by unsubscribing or replying STOP to any reminder. Please feel free to contact us for help with this at any time.
Timely Service
We prioritize prompt, high-quality service to get you back on the road. If delays occur, we’ll keep you informed via text or call. Your schedule is our priority, and we work diligently to respect it. We can guarantee same-day service for standard maintenance services. However, diagnostics and repair services are usually completed within 48-72 hours, and are subject to parts availability.
Insurance and Extended Warranty Claims
As a small, locally owned and operated business, we focus on delivering premium service rather than processing insurance or extended warranty claims. We’ll provide a detailed estimate for your records; however, all claim filings are handled by the customer. Our team is happy to assist with any questions; please feel free to send us a message or give us a call at 404-501-0904
Vehicle Assessments
To maintain our high standards, we reserve the right to refuse service based on vehicle age, condition, model, or parts availability. This ensures every job meets your expectations and our commitment to excellence.
1-Year/12,000-Mile Warranty
All maintenance and repair services come with our 1-year/12,000-mile warranty on both parts and labor, giving you confidence in every mile you drive.
Service Providers
We work with trusted partners such as AutoServe1 for digital inspections and reports. These partners are only allowed to use your information to provide the service to you on our behalf and are not permitted to use it for any other purpose.
Security
We have taken every action available and legally required for data security in Georgia and follow industry best practices to protect your information.
Changes to This Policy
We may update this policy occasionally. The new version will be posted here with an updated effective date. Continued use of our services means you accept the updated policy.